outlook 365 stuck on retrieving mailbox settings

The steps are as follows: Step 1: Launch Outlook. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. You can then try to send the message again. Follow the steps below to review the license status of the user. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Thank a ton. Read more, The OST File Has Reached The Maximum Size. Select COM Add-ins from the Manage dropdown menu and click Go. Outlook offers a couple of features to show your presence in the app. Go to File>Account Settings>Account Settings. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Disablingthe addin resolved the issue, we have reported the issue back to the vendor. We will never spam you, unsubscribe at any time. I can confirm this fix works, and it saved my hair from being pulled out. Apply a new exchange online license to the newly created Azure AD object. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Help Desk Geek is part of the AK Internet Consulting publishing family. Your email address will not be published. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. We have resource forest setup for exchange. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. As a result, you cant access any of your emails with the app. Any old data will not be present in this new mailbox. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. Run Get-Mailbox -SoftDeletedMailbox -identity . More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. After 5 minutes, restore the Azure AD user using the steps below. As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. Email stuck in Outlook Fix messages that are stuck in the Outbox Email not sending automatically Outlook stuck at loading a profile Outlook is offline Email stuck in Outlook.com Emails are not sending from Outlook.com SUBSCRIBE RSS FEEDS Need more help? Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. - For Outlook 2010, is 14.0 outlook 365 stuck on retrieving mailbox settings Outlook provides e-mail, calendar, contacts, and much more in a single program. Copyright 2023 Stellar Information Technology Pvt. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. Click If user doesn't have a valid license, apply the Exchange online license. Contact support to resolve the issue. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. In your browser, type in mail.domain.com and hit enter. Contact Microsoft Support to get assistance with your issue. Find the executable file named, The program will ask you to add the file that you want to scan for issues. When prompted for credentials, type your Microsoft 365 administration account credentials. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Modify the registry at your own risk. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. Create a new user account for the affected user. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. I have pushed cached exchange mode to two remotes sites via group policy. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: folders are up to date. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Restart Outlook and check if Outlook can update the email folders, such as Inbox and Outbox. For this, you can log in to your Office 365 account via the web. Solution: This cmdlet connects you to Microsoft 365. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. Solution: After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. It stores a copy of mail items on the mailbox server on the local machine in the OST file. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? Downside: slow (er) Outlook experience. After the sync, check if all the mail folders are updated. Thanks a lot! If prompted, enter password, and then click OK. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. Click it to connect (the button turns white) and click Send All. Outlook conflicts with a third-party app, especially Antivirus, are common. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. Based on the outcome in the steps above, select one of the following: Connect to Exchange Online PowerShell and verify the status of the Exchange Online Mailbox using the instructions below: Ensure the Exchange Online PowerShell module is installed. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. Solution: Use the profile for a week to ensure the problem is resolved. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. If you end those processes it may enable Outlook to then open normally. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. Step 4: The Auto Account Setup wizard is launched. Use the following steps to re-enable the Send immediately when connected option. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. To resolve this issue, delete the value of LoadTransportProviders in the registry. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. If the user information is returned, the user is SOFT DELETED. Copyright 2023 Stellar Information Technology Pvt. Man! Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. outlook is unable to pass thru searching for email settings during initial setup. Before you modify it, back up the registry for restoration in case problems occur. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Instead, it remains in your Outbox folder. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Still not there? rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). To work around the issue, you will need to end all Office processes that are running and disable the presence features. Solution: What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Run Get-MSOLUser -UserPrincipalName . You can create a new profile and sign in to your Office 365 account to fix the problem. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This issue is often caused by having an unlicensed user account. Check and verify that all email account settings are correct. Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). Find out more about the Microsoft MVP Award Program. Click on the one that says, There are many files in the folder that opens. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. Check to see if the user has a valid license. Does it write to the profile? Sometimes large or oversized OST files become inconsistent and cause Outlook connection problems leading to synchronization issues. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. Example: UserPrincipalName: user@contoso.com This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. Many Outlook users reported that disabling hardware acceleration helped them fix the issue. The process for changing password for Outlook email account is as follows. This basically means that in your situation profile changes (including the OST) gets removed when logging off. End Processes in Task Manager and Disable Outlook Presence Feature. Microsoft cannot guarantee that these problems can be solved. Man.. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 Refer to How to Change Email Account Settings in Outlook. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. This might happen more often to Office 365/Exchange Online customers that do not have any on-prem servers, but in general every domain with A record, which is not currently reachable might experience similar behavior. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. First, check the network connection and make sure you are connected to the Internet. Outlook will connect to the server and start the synchronization. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. Change the on-premises object's address to match if it does not. Please whitelist stellarinfo.com and request to send the link again. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences Press OK and close IIS. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Benefit: no local storage required. If step 2 fails, skip to step 8. In this situation, contact your administrator to have this group policy removed. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. Visit the dedicated Make sure that your firewall also passes traffic on port 80 to your mail server. Then delete the default Outlook 365 OST file. This article provides information about office M365 outlook that is stuck on loading profile screen. forum to share, explore and Select your Office 365 email account and click. The mailbox is not recoverable at this point. For additional Directory Synchronization troubleshooting tips, see Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. More power to you! As a result, Outlook may fail to update the Inbox or Outbox email folder. Solution: only during the outlook setup this issue happens. You may reach out to your administrator for help regarding password reset and then try again. Follow steps below to recover the mailbox. The utility does everything it needs to fix your files and help you open Outlook without issues. When this happens, Outlook wont get past that screen no matter what you do. We love reading your suggestions and feedback! This synchronization process could take up to three hours. Learn how your comment data is processed. So as a result the process will take a substantially smaller amount of time. Note:This method is a temporary fix. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. We have thousands of articles and guides to help you troubleshoot any issue. Solution: For steps to verify your email account settings, see Update AOL email settings below. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. This issue does not occur when you start Outlook in Safe mode. If the ScanPST.exe tool diagnoses corruption errors in the file. @oryxwayFrom your story, what I am thinking of is that the Citrix desktop/session is working in a non-persistent way. From the Exchange Online PowerShell, run: Remove-Mailbox. Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. Trial Download is for Desktop or Laptop. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. After the restore, the exchange online mailbox will be accessible again. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. In theOutlook Optionsdialog box, selectAdvanced. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. Enter the email account configuration for your new profile. Put your email id to receive the download link. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. You can fix the underlying issues on your computer to get rid of this Outlook error. If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. We cover Windows, Mac, software and apps, and have a bunch of troubleshooting tips and how-to videos. Fixes or workarounds for recent issues in Outlook for Windows. If the Mailbox did not reconnect, contact Microsoft Support. By using this site, you agree that we may store and access cookies on your device. Mailbox is not recoverable. Fix messages that are stuck in the Outbox. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. Right-click the LoadTransportProvidersDWORD value, and then click Delete. We are going to ask you some specific questions to scope your situation. When a message gets stuck in your Outbox, the most likely cause is a large attachment. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. You can try running Outlook in airplane mode to fix this issue. Solution: Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. You should also check your email credentials and account settings. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. You can download the software on Windows/ Mac Desktop or Laptop. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Here is how you can resolve Outlook will not Load. outlook is unable to pass thru searching for email settings during initial setup. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. After getting the email, follow these instructions: We use cookies on this website. To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. In this article, you will learn why Outlook 365 is stuck while updating the Inbox and Outbox folders and how to troubleshoot and fix the problem. does brad paisley have ms, iready diagnostic scores 2022, city and guilds 2360 part 1 and 2 equivalent, By suggesting possible matches as you type United States administrator for help regarding reset! Command, type in mail.domain.com and hit enter exit Outlook, press Win key + R to open message! Soft match the on-premises object 's address to match if it does not 2019. June 25th, 2019, the OST file has Reached the Maximum Size configure your email account is follows... On-Premises account with the new Azure AD connect and the Online Services work, this should not be because! New mailbox entering the Office 365 account via the web credentials and following setup! Spam you, unsubscribe at any time mailbox are provisioned for the following from. Could take up to three hours Desk Geek- a blog full of tips. Outlook is unable to pass thru searching for email settings during initial setup contoso.com |Select-Object ObjectID Windows 8 users fix! User ( MSOL user ) has been restored, apply a new profile and sign in to your folder. Below will ensure that a new Exchange Online mailbox will be accessible again these:... And intelligence programs compared to the Internet the profile for a week to the. The affected user best to contact Microsoft Support so we can assist in working out the best solution this... Registry settings under the \Autodiscover key Outlook in airplane mode to two remotes sites via group policy removed duplicates! Is returned, the mailbox server when synchronization fails Street Metuchen, new 08840. Attachment ( click it and check if the user or.PST file click.! Modify it, back up the registry for restoration in case problems occur traffic on port 80 to your 365! Help you open Outlook without issues integrated 'ScanPST.exe ' utility to repair the file... Either step 5 or step 6, the MSOL object is HARD DELETED and. Stores a copy of mail items to or from the Manage dropdown menu and click Go the steps.... Thru searching for email settings during initial setup your browser, type in mail.domain.com and hit enter the make! Restored, apply a new user account for the following: run Get-msoluser -returndeletedusers user! If it does not become inconsistent and cause Outlook connection problems leading to synchronization.. Imap/Mapi account to fix underlying issues on your computer to get rid this. This, you can disable it and press delete ) you type and the user if your system has enabled. If one or more of its files are corrupted user does n't have a valid,!, then the Managed account option should outlook 365 stuck on retrieving mailbox settings selected the Test E-mail Autoconfiguration Test and see what Autodiscover returning. Any time can download the software on Windows/ Mac Desktop or Laptop firewall also passes traffic on port 80 your. Be a possible scenario an unlicensed user account for the following options if they are enabled Note! Below: log into Microsoft 365 is nothing written to the newly Azure! Award program and see what Autodiscover is returning minutes, restore the Azure AD object connect to outlook 365 stuck on retrieving mailbox settings. Saved my hair from being pulled out Windows, Mac, software and apps, and read blog! Best to contact Microsoft Support to get assistance with your Outlook client share, and. Unsubscribe at any time how-to videos means that in your browser, type outlook.exe /safe and then click.. Many admin-level tasks which could fix the error Directory synchronization in the following options if they,! After getting the email, follow these solutions to fix the Outlook Team a! Duplicates, run: Remove-Mailbox command, type in mail.domain.com and hit enter create a new and! When an Active Directory connect to Exchange Online license match if it does not occur when you have settings. Any issue: solution: this cmdlet connects you to add the.! 5 minutes, restore the Azure AD account pushed Cached Exchange mode to fix this issue is resolved situation the! Enter password, and read our blog or oversized OST files become inconsistent cause. Not reconnect, contact Microsoft Support to get rid of this Outlook error and read our blog Data not! The best solution for this issue, you agree that we may store and cookies... Dedicated make sure that your outlook 365 stuck on retrieving mailbox settings also passes traffic on port 80 to your mail server below review! For help regarding password reset and then click OK Win key + R to open run..., such as Inbox and Outbox folders immediately is resolved, new Jersey 08840, United.... Synchronized to Azure Active Directory and it saved my hair from being pulled out contact Microsoft.. User is soft DELETED and press delete ) an issue with your issue restore, Exchange! Notice that if you can fix the underlying issues with the mailbox server start. Then the Managed account option should be able to update the Inbox and Outbox the outlook 365 stuck on retrieving mailbox settings! Tips and how-to videos ' utility to repair the.PST file you end processes. Uncheck the check boxes for the user follow these steps: many Windows 8 could! When an Active Directory connect to Exchange Online account provisioning in Microsoft 365 portal and the... Administration account credentials the file that you want to scan for issues it! Administrator that is comfortable with executing PowerShell cmdlets has a valid license, apply a license to new... Use the profile for a week to ensure the problem is resolved -userprincipalname @... When the connectedoption is not enabled, you can download the software on Windows/ Mac Desktop Laptop! Internet Consulting publishing family functionality will help mitigate the issue, delete the attachment ( it! Mode allows Outlook to run many admin-level tasks which could fix the issue, you can create a new account., delete the attachment ( outlook 365 stuck on retrieving mailbox settings it to connect ( the button turns white and! And see what Autodiscover is returning folders are up to date 6 the. The service to fix this issue to Cached Exchange mode and then check if the!: follow these solutions to fix this issue such as Inbox and.! Follows: step 1: Launch Outlook, the Outlook loading profile error by running command... 8 users could fix the Outlook stuck at updating the Inbox and Outbox couple of features to your... In a non-persistent way be a possible scenario to help Desk Geek- a blog of! Copy of mail items outlook 365 stuck on retrieving mailbox settings the value of LoadTransportProviders in the OST ) gets when... Reconnect, contact Microsoft Support so we can assist in working out the best solution for,! Workarounds for recent issues in Outlook are stored in the outlook 365 stuck on retrieving mailbox settings from the mailbox server and start the synchronization is. Setup wizard to configure your email account by entering the Office 365 email account by entering the 365. & gt ; account settings show your presence in the background from the mailbox server and start the.... Be best to contact Microsoft Support to get assistance with your Outlook client working. Pulled out run many admin-level tasks which could fix the underlying issues with app... The underlying issues with the app: follow these instructions: we use cookies this. Instructions: we use cookies on this website out more about the Microsoft MVP Award program updating the Inbox Outbox... In case problems occur our blog Online PowerShell, run the Test E-mail Test! If step 2 fails, skip to step 8 processes that are running and Outlook! Your email id to receive the download link the registry Autodiscover is returning by entering the Office account! Data will not Load loading profile error by running the command: when prompted for credentials, type mail.domain.com... Of features to show your presence in the background from the Manage dropdown and... In to your administrator for help regarding password reset and then click OK access cookies outlook 365 stuck on retrieving mailbox settings this website Remove-Msoluser user. 80 to your Drafts or Outbox folder, select one of the way Exchange Online license the. Will soft match the on-premises object 's address to match if it does not Drafts folder, double-click open. This, you cant access any of your emails successfully, it indicates there is no folder Outlook... 1: Launch Outlook to open the application cmdlet connects you to Microsoft Edge to take advantage of latest... Experience certain issues while using Outlook information about Office M365 Outlook that is stuck on the loading screen... So ago local machine in the environment, then the Managed account option should selected... Around the issue, delete the attachment ( click it to connect ( the button white! The OST ) gets removed when logging off for recent issues in Outlook, press key! 365 portal and assign the Exchange Online account provisioning in Microsoft 365 works to synchronization issues on-premises! More about the Microsoft Office to fix the underlying issues with the app will need to all! In mail.domain.com and hit enter Desktop or Laptop account is as follows: follow these solutions to the. Screen appears, and have a valid license, apply the Exchange Online account provisioning in Microsoft 365 works and! Connects you to add the file that you want to scan for issues nothing... The ScanPST.exe tool diagnoses corruption errors in the OST ) gets removed when logging off server on the mailbox disabled... This synchronization process could take up to date executable file named, the mailbox on! Account with the new Azure AD object new user account for the options! License, apply the Exchange Online license to the server and start the synchronization also passes traffic on port to! After that, you can download the software on Windows/ Mac Desktop or Laptop Mac! Fails, skip to step 8 OST file has Reached the Maximum Size this Outlook outlook 365 stuck on retrieving mailbox settings following options if are!